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Eastern WDA (1Q 2018)
All Industry
Estimated employment2,540
Mean wage$16.53
Entry wage$11.32
10th percentile wage$10.83
50th percentile wage$14.42
90th percentile wage$26.86
Top Employing Industries
 IndustryEmployment / Percent
Trade, Transportation,, and Utilities85033.2%
Financial Activities27010.6%
Education and Health Services1405.7%
Public Administration1003.8%
Manufacturing803.1%
Top Paying Industries
 IndustryEmployment / Median Wage
Public Administration100$26.87
Education and Health Services140$19.11
Financial Activities270$18.90
Manufacturing80$18.50
Information70$16.66
Customer Service Representatives (43-4051)
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Exclude individuals whose duties are primarily sales or repair.
Median Wage History
YearThis
Occupation		Compared to
Occupational Group		Difference
Current$14.42 $19.12 -$4.70
2017$14.25+1.2%$18.89+1.2%-$4.64
2016$13.88+2.6%$18.41+2.6%-$4.52
2015$13.47+3.1%$17.85+3.1%-$4.38
2014$13.13+2.5%$17.41+2.5%-$4.28
2013$12.88+2.0%$17.07+2.0%-$4.19
2012$12.62+2.0%$16.73+2.0%-$4.11
2011$12.40+1.7%$16.45+1.7%-$4.04
2010$12.18+1.8%$16.15+1.8%-$3.96
2009$11.99+1.6%$15.89+1.6%-$3.90
YearThis
Occupation		Compared to
All Occupations		Difference
Current$14.42 $22.17 -$7.75
2017$14.25+1.2%$21.93+1.1%-$7.68
2016$13.88+2.6%$21.35+2.8%-$7.46
2015$13.47+3.1%$20.86+2.3%-$7.39
2014$13.13+2.5%$20.42+2.1%-$7.28
2013$12.88+2.0%$19.99+2.2%-$7.11
2012$12.62+2.0%$19.58+2.1%-$6.96
2011$12.40+1.7%$19.25+1.7%-$6.84
2010$12.18+1.8%$18.95+1.6%-$6.76
2009$11.99+1.6%$18.63+1.7%-$6.63
Note: The mid-wage is the median wage. The average wage is the mean wage. The entry-level wage is equal to the average of the lower third of reported wages for the occupation. The wage range consists of the 10th and 90th percentiles; 80% of workers earn between this wage range, 10% earn less while 10% earn more.
Reference Date: 1st Quarter 2018
Top Areas For This Occupation
Best Pay
Median Wage / Employment
Southwest$20.426,590
Northwest$19.353,230
North Central$18.4311,800
South Central$18.406,480
Highest Employment
Median Wage / Employment
North Central$18.4311,800
Southwest$20.426,590
South Central$18.406,480
Northwest$19.353,230
Wages in other areas
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